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Privacy Policy

Our commitment to your privacy

The Pet Genetics Lab ("PGL") values its customers and respects their privacy. For the purposes of the EU General Data Protection Regulation (GDPR) the data controller is The Pet Genetics Lab, D5 Eden Business Park, Braddan, Isle of Man, IM4 2AY.  

This privacy policy describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information when you provide it to us on PGL will not collect, use, or disclose your personal information other than in compliance with this policy.  

By using the website and/or making online purchases of products, you agree to the terms and conditions of PGL's Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. if we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective.  

Following the posting of such non-material changes, your continued use of the website will constitute your acceptance of these changes abd you will be bound by the changes. If you do not continue to use the website following a change to our Policy, but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.  

We may offer you the ability to connect with our website, or use our applications, services and tools using a mobile device, either through a mobile application or via a mobile optimised website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This policy will be referenced by all such mobile applications or mobile optimised websites.  

What kind of information does the Pet Genetics Lab collect?

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of, searching for a product, placing an order for a product, providing information in your account (and you might have more than one, if you have used more than one email address when purchasing services from us), interacting with us by phone, email or through our website, mobile optimised website, mobile applications or otherwise, or if you complete an entry form to participate in a contest, promotion, or survey. As a result of these actions, you might supply us with personal information, such as your name, email and post addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including addresses and telephone numbers, product interest information and financial information, and in certain circumstances, your opinions and individual preferences. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include, without limitation, browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.

For what purpose does the Pet Genetics Lab collect my information?

The Pet Genetics Lab may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered for them; (iii) maintain contact with you and provide you with ongoing personalised services; (iv) communicate with you (via email, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance, and help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

Does the Pet Genetics Lab share my information with third parties?

We may use a third party service provider to conduct our contests, surveys, promotions or special offers; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through our contests, surveys, promotions or special offers with other third parties unless we give you prior notice and choice.  

We may transfer personal information to non-affiliated third parties, such as a shipping company to fulfil orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf, with agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.  

The collection, use, and disclosure of information contemplated in this Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding potentially identifiable information. By way of example, this may happen if one of our service providers is located in a country outside your home country. In these cases, we will take steps to ensure that your privacy rights continue to be protected.  

We reserve the right to disclose your personal information as required by law, and as necessary to protect the property, interests and rights of the Pet Genetics Lab.  

The Pet Genetics Lab website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and the Pet Genetics Lab does not assume any responsibility for, and by using this website and/or accessing a third party’s website from this website you release the Pet Genetics Lab of any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit. Whenever we transfer personal information outside of the European Economic Area in the course of sharing information as set out above we will take steps to ensure that your information will be afforded the same levels of protection required of us under the GDPR. 

How can I exercise my choices about receiving promotions?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by emailing us at hello [at], or send your request to the Pet Genetics Lab, D5 Eden Business Park, Braddan, Isle of Man, IM4 2AY. please be sure to include your full name and the email address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from the Pet Genetics Lab. You may also unsubscribe from th Pet Genetics Lab email services by using the unsubscribe link situated at the bottom of any promotional message you receive from us. 

What are cookies and how does the Pet Genetics Lab use cookies on its site?

We may use “cookies” to track your preferences and activities on the website. Cookies are small data files transffered to your computer’s hard-drive by a website. We do not link the information we store in cookies to any personal information you submit while on our site. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, includ the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major site to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website’s functions will not be available, and the user will lose some of the benefits of the site.  

The use of cookies by our partners, affiliates, tracking utility company, and services providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, and service providers use session ID cookies to analyse browsing behaviour or click density.

How can I access or change my personal information, withdraw my consent, or make enquiries or complaints in relation to this policy and the Pet Genetics Lab’s privacy practices?

The Pet Genetics Lab will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and the Pet Genetics Lab’s privacy practices, pease contact our privacy offer by writing to Pet Genetics Lab, D5 Eden Business Park, Braddan, Isle of Man, IM4 2AY, Great Britain. If you have consented to teh collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above. 

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this policy, or such longer period as may be required by applicable law. 

How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss of theft, as well as unauthorised access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL) and we do not store sensitive credit card data on our systems once the payment transaction has completed. Furthermore, each and every PGL employee must abide by this Policy. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us. 

Mobile privacy

When you use our mobile optimised website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. The Pet Genetics Lab and our service providers may use and store this information to provide you with location based services, search results, and other personalised content. The Pet Genetics Lab will provide notifications onlyto those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the devices setting’s menu. If you have questions baout how to disable your devices location services, we recommend you contact your mobile service provider or manufacturer of your particular device.